SnooRentals FAQS

Q: How does the rental process work?

A: Renting your SNOO is as easy as 1-2-snooze! Start by reserving your SNOO — we’ll handle the rest.

Your rental comes with everything your baby needs for cozy, safe sleep: a snug mattress, soft sheets, and at least a set of swaddles in small, medium, and large sizes. Need extra swaddles for those “just in case” moments? We’ve got extras for rent.

We are flexible with delivery. But we encourage you to book your SNOO delivery approximately 10-14 days prior to your baby's due date.

When your rental period ends, you can either keep the SNOO if still needed or schedule a free pickup. Just follow our simple return instructions, and we’ll pick up your SNOO. Your subscription is cancelled when we receive the SNOO.

Q: How does billing works?

A: For booking, your card is charged for the first month's rental fee plus tax.

When you book, we’ll charge your card for the first month’s rental + tax. After your SNOO arrives, we’ll charge the plans monthly rate (same day every month) until you return it.

We also include a one-time $100 reconditioning fee — this ensures every SNOO gets its VIP treatment (deep cleaning, sanitizing, and safety checks) before meeting the next tiny dreamer.

No hidden fees

Q: What is your Cancellation and Refund Policy?

1. Before Delivery: Book with confidence: Cancel at least two weeks before delivery for a full refund—no hassle, no hard feelings

2. Within Two Weeks of Delivery: Cancel within two weeks of your scheduled delivery date, and you'll receive a 50% refund on your first month's rental plus a full refund of the reconditioning fee.

3. After Delivery: Once your SNOO is delivered, refunds are not available. However, you may return the SNOO at any time before your rental period ends. For our 3- and 5-month plans, if you choose to return early, you'll only be charged 50% of the remaining rental fees.

4. Returning the SNOO: Follow our simple instructions, pick a pickup day, and we’ll tuck it away like a lullaby. Your subscription cancels automatically once we’ve receive your SNOO.

Need help? We’re here to untangle any worries — Contact Us

A: We’ve designed our policy to be as flexible as your baby’s nap schedule — Change your mind two weeks before delivery? We’ll refund 100%. No questions asked.

For more details about cancellations, please see below:

Q: Is delivery and pick-up of the SNOO free?

A: Absolutely! We’ll deliver and pick up your SNOO for free

Delivered right to your door—no drop-offs required. We handle all the logistics so you can focus on those precious baby snuggles.

Q: What is the cleaning process for the SNOO between rentals?

A: Every SNOO gets a 5-star spa treatment before it meets your baby!

Here’s how we pamper our SNOOs with our comprehensive 5-step cleaning and sanitation process:

1. Vacuum: We whisk away dust until it's a distant memory.

2. Wash with baby-safe, non-toxic cleaners: because harsh chemicals are simply not an option.

3. Steam-Sanitize: We use steam to eliminate germs, giving your SNOO a sauna-like detox.

4. Dry: to perfection - no dampness allowed!.

5. Test & Quarantine: After testing for motion and sound we quarantined for 10+ days to ensure it’s pristine for your nursery.

Your baby’s safety is our priority — we treat every SNOO like it’s heading to our own little ones.

Q: What am I responsible for when I rent an item?

A: Simply return your SNOO in the same loving condition it arrived—we know everyday baby adventures (like milk spills, not missing parts) are part of the fun. If there's any significant wear, we'll chat with you first and only apply charges if necessary.

Q: How should I return the SNOO?

A: Follow our simple instructions to pack your SNOO snugly before pick-up

Failure to packed properly, resulting in damage during transit could lead to charges — but we’re here to help you avoid that. Please reach out if you have any questions about packing the SNOO for return!

Q: What happens if the item is extra dirty?

A: If your SNOO comes back with pet hair, smoke smells, or epic baby blowouts, we may charge up to $100 for extra spa time, to keep every SNOO Sleep-Safe ready for the next tiny dreamer.

Q: What happens if the SNOO malfunctions during the rental period?

A: Our SNOOs are triple-tested, but if yours ever stumbles (a rarity), we'll send a replacement faster than a midnight diaper change. Your sleep hero is always on duty—guaranteed.

Q: What’s the maximum time I can keep the SNOO?rental?

The SNOO is designed for infants from birth to around 6 months old or until they can get up on their hands and knees—typically a sign they’re ready to transition to a crib.

You can keep your SNOO as long as your baby needs, even beyond your initial rental plan! Most families use it until their little one outgrows it, starts crawling, or practices their best baby yoga moves 🧘.

No fixed end date, no pressure—just keep it as long as it works for you and return it when you're ready.

Q: Where are you located?

A: We operate as a 100% online service with dispatch centers strategically placed across Canada. This modern approach allows us to serve you better and more efficiently. So that we can:

• Ship your SNOO from the nearest available dispatch center.

• Nationwide Network to ensure delivery to the service provinces.

• Provide bookings and support requests through the phone and online

Our streamlined online process and extensive network ensure a smooth and convenient experience right from the comfort of your home.

Still curious?? Feel free to contact us—We’re just a click away!

I'm Ready to Reserve My Sleep-Safe SNOO

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