SNOO Bassinet Rental Return Procedure

Step 1: Cancel and schedule a return

• Schedule your SNOO pick up day. Click Schedule Return.

Step 4: Gather Your Items

Before you begin, make sure you have all the items ready for return:

• SNOO Bassinet

• 4 SNOO Legs

• Power Supply Adapter

• Swaddles and Sheets

• Leg lifters*(If included; see note below)

• All other included parts and accessories

• Return labels (found in the reusable envelope on the side of the box or emailed to you)

*Note: If your SNOO includes leg lifters, remove them before packing. Squeeze the leg just above the lifter to narrow it, then slide the lifter off.

Step 5: Prepare the Package

1. Find the original packaging the SNOO and legs were delivered in. This is the safest way to transport the bassinet to prevent any damage during shipping back.

Step 6: Pack the Bassinet

1. Gently Insert the SNOO bassinet into the dust bag.

2. Place the SNOO is the shipping Box

5. Ensure that all the parts and accessories are packed accordingly. Use all the packaging materials that were delivered with the SNOO to cushion and protect the SNOO bassinet and its components during transport.

3. Pack the swaddles and sheet in the bag provided and place them in the bassinet inside the shipping box.

Step 7: Attach the Return Label

1. Locate the return labels provided to the SNOO box and the legs box( inside reusable envelope at the side of the box). If you cannot locate this, please contact us bookings@snoorental.ca

2. Remove the old label and leave the return label in the envelop. Make sure it's clearly visible and won't peel off during transit. You can also attach the return label with tape.

Step 8: Seal the Box

1. Once everything is securely packed, seal the box with a tape. Ensure the boxes are well-sealed to prevent any damage during transit.

Step 9: Courier Pickup

1. Wait for courier pickup on your scheduled day.

Step 10: Confirm Return

1. Once the bassinet is successfully returned, you'll receive confirmation from us.

That's it! You've completed the SNOO Bassinet Rental Return Procedure.

If you have any questions or need assistance at any point in the process, don't hesitate to reach out to us at bookings@snoorentals.ca.

Thank you for choosing SNOORentals, and we hope you had a great rental experience!

Step 3: Unpair SNOO from the SNOO App

• Go to settings > Remove Device to unpair the SNOO

4. Place the 4 SNOO legs in the designated leg box. If you have a leg lifters, Ensure they are removed from the SNOO's legs before you place the legs in the leg box.

For leg box without wings. Delivered seperately:

• Place the legs in the box following the color pattern: Blue, Blue, Red, Red.

• If the power adapter has its own box, insert it there first, then place it into the leg box and seal it securely.

• Open the label envelope and replace the original label with the return label.

For leg box with wings:

• Place the legs in the box following the color pattern: Red, Blue, Red, Blue.

• Note: This box is not shipped separately and must be placed inside the bassinet for return.

• Note: If your leg box comes with wings, its important to make sure the box fit over the clips as shown in the picture below to avoid damage during transport

Step 2: Locate the Return Label for SNOO box and Leg Box (If applicable)

• Inside reusable label envelope at the side of the boxes

Note: If you received a leg box without wings as a separate delivery, it must be shipped back separately. Do not pack it inside the SNOO to prevent damage during transport. (You will require 2 return labels, please reach out if you do not have 2 return labels)

Quicklinks

Subscribe to our newsletter

FAQ

About SNOO

Contact US

About US

Blog

Legal

Privacy Policy

Terms of Service

Cancellation Policy