SNOO Bassinet Rental Return Procedure

Step 1: Cancel and schedule a return

• Schedule your SNOO pick up day. Click Schedule Return.

Step 4: Gather Your Items

Before you begin, make sure you have all the items ready for return:

• SNOO Bassinet

• SNOO Legs

• Leg lifters*: If you have leg lifters, ensure the leg lifters are removed from the SNOO's legs before you place them in the leg box. (To remove leg lifters, Squeeze the leg together just above the lifter, essentially making the leg narrower and allowing you to pull the lifter off)

• Power Supply Adapter

• Swaddles and Sheets

• All other included parts and accessories

• Return label (Included in a reusable label envelope attached to the side of the box or sent to you via email)

Step 5: Prepare the Package

1. Find the original packaging the SNOO was delivered in. This is the safest way to transport the bassinet to prevent any damage during return shipping.

Step 6: Pack the Bassinet

1. Gently Insert the SNOO bassinet into the dust bag.

2. Place the SNOO is the shipping Box

4. Gently place the leg box inside the bassinet.

6. Ensure that all the parts and accessories are packed accordingly. Use all the packaging materials that were delivered with the SNOO to cushion and protect the SNOO bassinet and its components during transport.

5. Pack the swaddles and sheet in the bag provided and place them in the bassinet inside the shipping box.

Step 7: Attach the Return Label

1. Locate the return label provided ( inside reusable envelope at the side of the box). If you cannot locate this, please contact us bookings@snoorental.ca

2. Remove the old label and leave the return label. Make sure it's clearly visible and won't peel off during transit. You can also attach the return label with tape.

Step 8: Seal the Box

1. Once everything is securely packed, seal the box with a tape. Ensure the box is well-sealed to prevent any damage during transit.

Step 9: Courier Pickup

1. Wait for courier pickup on your scheduled day.

Step 10: Confirm Return

1. Once the bassinet is successfully returned, you'll receive confirmation from us.

That's it! You've completed the SNOO Bassinet Rental Return Procedure.

If you have any questions or need assistance at any point in the process, don't hesitate to reach out to us at bookings@snoorentals.ca.

Thank you for choosing SNOORentals, and we hope you had a great rental experience!

Step 3: Unpair Snoo in the SNOO App

• Happiestbaby App > settings > remove device

3. Place the 4 SNOO legs in the designated leg box

• For leg box without wings - Follow the color pattern (Blue, Blue, Red, Red). when placing the legs in the box. If the power adapter comes with a box, please insert it into the box before placing in the leg box and seal tight

• For leg box wings - Follow the color pattern (Red, Blue, Red, Blue) when placing the legs in the Box.

• Note: If you have a leg lifters, Ensure they are removed from the SNOO's legs before you place the legs in the leg box.

• Note: If your leg box comes with wings, its important to make sure the box fit over the clips as shown in the picture below to avoid damage during transport

Step 2: Locate the Return Label

• inside reusable envelope at the side of the box

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